Level ASince WCAG 2.2New in 2.2
3.2.6 Consistent Help
Guideline 3.2: Predictable – Pages behave the way people expect.
What does the rule require?
If help options such as contact details, chat or FAQs appear on several pages, they are in the same order relative to other content on each page.
How to get it right
Always put the “Help and contact” link in the same spot, for example in the header or footer.
Who benefits most?
- People with cognitive disabilities
Official wording
This page explains the rule in simple words. Only the original W3C text is normative.
- “Understanding Consistent Help” at W3C (external site)
- Techniques in the WCAG Quick Reference (external site)