# WCAG 2.2 – 3.2.6 Consistent Help

- Level: A
- Principle: 3 Understandable
- Guideline: 3.2 Predictable
- Introduced in: WCAG 2.2

## What the rule requires

If help options such as contact details, chat or FAQs appear on several pages, they are in the same order relative to other content on each page.

## How to get it right

Always put the “Help and contact” link in the same spot, for example in the header or footer.

## Who benefits

- People with cognitive disabilities

## Sources

- [This rule on wcag.dehl.net](https://wcag.dehl.net/en/wcag/3-2-6/)
- [Official W3C explanation](https://www.w3.org/WAI/WCAG22/Understanding/consistent-help)
- [Techniques (WCAG Quick Reference)](https://www.w3.org/WAI/WCAG22/quickref/#consistent-help)

_Plain-language explanation. Only the original W3C text is normative._